Speak Up - Making Services Accessible for People who Use AAC


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Making Services Accessible for People who Use AAC

Speak Up Project 2004

Extending services to AAC users who have physical disabilities requires attention to the following areas:

Physical Access (examples only):
- Building
- Office space
- Washrooms
- Elevators
- Emergency exits/Alarms
- Seats
- Tables and countertops
Communication Access
- Knowledge, skill and access in communicating with people who use AAC for:
  - Receptionists
  - Service providers
  - AAC interpreters/Communication facilitators
  - Communication materials (Communication displays)
  - Information about services in alternate formats etc.
  - Confidentiality/Consent forms in alternate forms
  - Signage
  - Telephone access
Attendant Services
- On-site/escort attendant services
- Trained in communication skills
Appointment Planning
- Time considerations for services
- Outreach services (to home or neutral location)
- Informing AAC users about services
- Coordination of attendant services and transportation